What happens when you contact us.
A clear first conversation helps us understand the issue, identify urgency and explain whether the firm can assist.
Your first enquiry
- We take basic details and ask enough questions to identify the relevant team and any immediate deadline.
- A solicitor or team member considers whether the firm can assist and whether any conflict check is required.
- If a meeting is appropriate, we explain what documents to bring and whether there is an initial charge.
- Before substantive work begins, you receive written client-care information setting out the scope, people responsible, likely costs and how to raise concerns.
Keeping you informed
We aim to explain the next practical step, who is responsible and what information is needed from you. Timetables in legal matters can be affected by courts, other parties, lenders and public bodies; when that happens, we will explain what it means for your matter.
Accessibility and communication
Tell us if you need information in a different format, require an adjustment for a disability or would benefit from language support. We will discuss reasonable ways to make communication accessible.